Refund Policy - Terms and Conditions

Purchasing from this site you understand and agree that all sales are final - due to sanitation and customization purposes, we can not resale once orders are shipped, used, or lace has been cut or altered. We can and will make alterations if it is at our fault, but returns and refunds are NOT accepted under any circumstance. Shipping for alterations will be covered by (you) the customer, unless it is at our fault. i.e wrong order, product. This is listed throughout our website & product descriptions.

Please understand when ordering hair extensions from our site as a custom order where custom color is included in your service or order, due to the science of working with hair coloring "chemicals", each item being made by hand and not factory produced, as well as the nature of human hair - some variations of the color may be slightly different to how it appears in product photo. We can not guarantee an exact replication - but aim to create a custom product that is nearly close to the original. These variations DO NOT warrant a refund.

(You) as the customer are responsible for measuring your head circumference for custom wig units so that the wig will fit your head perfectly. We make the wig based off of the measurements provided to us. An order can not even be placed for custom wigs without YOU the customer selecting the circumference of your head. If unit does not fit accordingly, it is at the fault of the customer.  

Custom wigs take a processing time of 7-10 business days after purchase is initiated, please keep that in mind before ordering. You will receive a confirmation email to confirm order and to also inform you once your wig construction has begun. Please do not use social media as a form of contact for customer service for your order, but instead email sales@hervixenwigs.com or we may not receive your questions, concerns, and/or order efficiently.

To prevent fraud, your billing address and shipping address for purchases must match or we will immediately cancel order.

All packages retrieved from us will require signature confirmation.

We do not save credit card information, but may or may not save email correspondence, social media correspondence and invoice details up to one year for billing disputes purposes. 

Her Wig Academy Mentorship per HerWigAcademy.circle.so

Terms & Conditions – Educational Mentorship Program

1. Non-Refundable Purchase
   By enrolling in Her Wig Academy Mentorship Program, you acknowledge that this program is a digital educational service that begins immediately upon purchase. Due to the instant access to course materials, mentorship content, community discussions, and digital resources, all sales are final and non-refundable.

2. Nature of Digital Services
   Unlike physical products, digital mentorship and education cannot be “returned.” Once access has been granted, the knowledge, strategies, and resources are delivered and consumed, whether or not the participant completes or applies them.

3. Subscription Value
   Enrollment is offered at a reduced monthly rate compared to one-on-one mentorship services, with the intention of making mentorship more accessible. This means that program pacing and structure are designed to provide long-term value across the subscription period.

4. Participant Responsibility
   Success in the program depends on the participant’s commitment to engaging with the materials, implementing lessons, and seeking support when needed. Non-participation, feelings of overwhelm, or changes in personal circumstances do not qualify as grounds for a refund.

5. Dispute Policy
   As part of this agreement, you agree not to initiate chargebacks or payment disputes for any reason, as doing so violates these Terms & Conditions. In the event of a dispute, these terms — along with program records of access to materials — will be submitted to the payment processor as proof of program delivery.

Email any questions and or concerns sales@hervixenwigs.com